Refund policy

At Ember Hair, your safety and product quality are our top priorities. To ensure this:

Hygiene & Safety:

For sanitary reasons, hair care products cannot be returned or exchanged once received. This protects against contamination and ensures your products remain safe to use.

Damaged or Incorrect Orders:

In the unlikely event that you receive the wrong quantity or a faulty product, please contact us within 30 days of delivery. We will do our best to resolve the issue promptly.

For quality control, please provide:

Your order number

Photographic evidence and a brief description of the issue

Product Performance Disclaimer:

Hair care results vary between individuals. While our products are formulated with premium oils and botanicals, we cannot guarantee specific results or satisfaction for all users. Purchases are made at the customer’s discretion. Refunds or returns for personal dislike or perceived lack of performance cannot be accommodated.

Other Returns:

Unfortunately, we cannot accept returns for reasons other than incorrect or faulty products.

Policy Updates:

Ember Hair reserves the right to modify or update this policy at any time without prior notice. Updates will be posted on our website and will apply to all orders placed after the update.

By purchasing from Ember Hair, you acknowledge and agree to the terms of this policy.